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We provide DOA coverage for all live animals. For snails, please wait 48 hours after acclimating them to your tank before contacting us, as they may require time to adjust to the new environment. Guidelines for Checking Snails: ⦁ If the snail’s operculum (the soft tissue at the opening) is firm and intact, the snail is likely alive and adjusting. ⦁ If the operculum is damaged, and there is an unpleasant odor, this may indicate the snail is deceased. We recommend giving the snails time to acclimate before assuming they are DOA. Please don’t hesitate to reach out if assistance is needed.
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